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FAQDELIVERYHAS MY ORDER BEEN SENT YET?As soon as your order is placed, it is sent within 24 hours from our inventory.
I HAVE RECEIVED AN INCORRECT ITEMWe want all of our customers to get the best quality items, if you believe that an incorrect item has been received, please let us know immediately by contacting our customer service (link)
We strive to solve any possible problems regarding incorrect items as soon as possible.
Give as much detail as possible about the order and the problem with the item.
AN ITEM IS MISSING FROM MY ORDERIf an item is lacking in your order, please contact our Customer Service
DUTY-FREE WITHIN THE EUNo duty fees when you order in the EU.
DELIVERY INFORMATIONAll packages are sent by Posten Sweden, estimated times and costs are shown below:
All duties will be paid when the package reaches its destination. These tariffs will be paid by the receiver of the package. We have no control over these tariffs and cannot predict what they will be.
Tariff policies vary dramatically from country to country; you will probably want to contact your local customs office for more information.
HOW DOES YOUR DELIVERY SERVICE WORK?We know how important it is for you to receive your items when you expect them, especially if they have been ordered for a special occasion. We try our best to send your items on the same day they were ordered.
DO YOU SEND TO POST OFFICE BOXES?Yes, we do!
DO YOU DELIVER TO WORK ADDRESSES?We deliver to work addresses, please write to whom the package will be sent.
NO VAT OUTSIDE OF THE EUVAT will not be included in orders to customers outside of the EU.
WHAT DO I DO IF I HAVE FORGOTTEN THE EMAIL ADDRESS OF THE PERSON THAT I WANT TO SEND A GIFT CARD TO?Do not be alarmed - we can send the gift card to your email address but it is up to you to forward the gift card to the person that you want to send it to.
WILL I BE CHARGED FOR DUTIES AND TAX OBLIGATIONS?All duties are paid when the package reaches its destination. These charges will be paid by the receiver of the package (this also applies to retail outlets and resale customers).
Unfortunately we have no control over these charges and cannot predict what the charges will be. Customs policies and import duties vary dramatically from country to country.
It is a good idea to contact your local customs office for current charges before ordering so as to avoid a surprise due to unexpected charges.
RETURNSRETURNSWe follow the Distance Selling Act, in that you have the right to cancel your order and return an item within 14 days from receiving it and demand a refund of the item or exchange it for another size or color.
For returns made outside of the regulations of the Distance Selling Act, we will not refund any amount! This includes SALE items.
Please note that with consideration to hygiene, an item that is not in its original packaging is not returned.
In all cases, the item must be in its original condition, which includes the packing being unbroken.
The items are the customer's responsibility until it reaches our inventory.
Check that it is packaged well enough to prevent damage. We are not liable for any damaged product returned to us. All packages are to be returned to:
Blue illume AB
Box 5202
102 45 Stockholm
Sweden
HAVE YOU RECEIVED MY RETURN?As soon as the item has reached our inventory, our customer service will notify you.
I HAVE RECEIVED AN INCORRECT REFUND AMOUNTWe are very sorry and ask you to contact Customer Service so that we can remedy this.
The following can affect the amount that you have been appropriated:
The delivery charges are paid only if a customer has received an incorrect item.
I HAVE NOT RECEIVED A REFUND FOR MY RETURNED ITEMWe refund the entire amount of the item but not for shipping with the exception of receiving a wrong item.
SHOPPINGHOW DO I PAY FOR MY ORDER?Option 1. CARD PAYMENT
Cards accepted for payment are VISA, Mastercard, Diners Club and American Express. When paying, the card number, period of validity and the CVC code are shown. Option 2. PAYPAL Paying with PayPal is quick and simple, requiring only a few clicks. For more information, visit www.paypal.com
Option 3. Klarna invoicing/Klarna Account (Sweden, Finland, Denmark, Norway, Germany and Netherlands) In coordination with KLARNA AB. When you choose to pay by KLARNA invoice, your personal ID number is highlighted. The order will be delivered under that name that is associated to the personal ID number used. When delivered to your home, the national registry will be used. An invoice fee of 3 EURO will be added. You will have the invoice sent together with your items. Time of payment is 14 days. If the payment is defaulted, a reminder fee of 3 EURO will be added and interest on overdue payment will be at 25.5%. If your credit application is not approved by Klarna AB, you will be denied credit and you will be asked to choose another method of payment. For returns or reclamations, your invoice will be adjusted. For more information, call 08-120 120 10, info@klarna.se, www.klarna.com CAN I CHANGE OR CANCEL MY ORDER?You cannot personally do this but must instead contact Customer Service; we are available 24 hours a day. WHEN WILL I BE CHARGED?If you pay by card, you will be charged immediately.
With Klarna invoice/account, you have 14 days to pay.
Read more at http://www.klarna.com
WHICH CURRENCY IS ACCEPTED FOR PAYMENT?You can use EURO, USD, GBP, RUB and SEK.
BUY A GIFT CARDFrom now until Christmas, there is an excellent chance to purchase a gift card to give away to a relative or friend.
USE A GIFT CARDOn the ordering form, there is a box showing (Discount code/Gift card), enter the code and click on OK. WHAT CAN I DO IF THE RECIPIENT HAS NOT RECEIVED HIS GIFT CARD?Contact out Customer Service and they will help you.
WHAT DO I DO IF MY GIFT CARD DISAPPEARS OR IS DAMAGEDContact out Customer Service and they will help you.
I HAVE A DISCOUNT CODE, HOW DO I USE IT?On the ordering form, there is a box showing (Rebate code/Gift card), enter the code and click on ok. DO YOU HAVE AN ETHICAL SOURCING POLICY?We have a responsibility to our customers, colleagues and partners and ensure that the products sold on blueillume.com are produced under acceptable conditions and in an ethical manner. This means that they must have been produced:
CONTACT THE SWEDISH CONSUMER AGENCY FOR YOUR RIGHTS AS A CUSTOMERIf you want to know more about your rights as a customer, you can call the Swedish Consumer Agency at +46 0771-42 33 00
TECHNICALMY PAYMENT IS DENIEDDo not be alarmed - this can happen for many reasons.
Check that the card's information such as valid date and type of card is correct and the billing address is the same as that of the card.
If the problem remains, use another card.
If you feel as if you are getting nowhere, please contact our Customer Service and they will advise you further.
IS IT SECURE TO SHOP AT BLUEILLUME.COM?More secure than ever. We use one of the most secure online ordering systems on the market and constantly research how to better our software to see that we offer the highest possible security in all respects.
Blueillume.com uses SSL (Secure Socket Layer) that is a protocol for secure transfer of data. Netscape Communications company has adopted and developed SSL. SSL uses digital certificates to check senders and receivers of data transfers. At Blueillume.com, Verisign is used as an issuer of certificates. The certificate is a Secure Site Pro type with EV, this creates the highest available encryption for web browsers from Microsoft and others. Certificate Secure Site Pro with EV uses a 256 bit encryption and makes possible that the latest functions in a modern web browser is used for example "green" address field that indicates secure communication. Blueillume.com uses DIBS Payment Service AB as a payment exchange.
We are also a proud member of (The Council for E-commerce certification in Sweden) go and read more here
I AM NOT RECEIVING BLUE ILLUME’S NEWSLETTERIf you miss our newsletter mailing, you will lose out on exclusive offers and product news.
The most common reason that you are not getting our newsletter is that it was marked as a spam mail; in order to address this, please add nyhetsbrev@blueillume.com to your address book.
If you have already done this, contact our Customer Service
CONTACTOUR CUSTOMER SERVICE TEAMWe want our customers to have a good shopping experience, but we admit that things can go wrong. If they do, we have made it so that you will find all information needed quickly and as simply as possible in our FAQ section that was specially created to help give you answers to common questions.
In the event you do not find the answer you are searching for, our Customer Service is on hand to help you 24 hours a day, 7 days a week. It is easiest to contact them under Support
BECOME A RETAILERIf you are interested in selling our products, contact us at sales@blueillume.com
PARTNERSHIP / COMMERCIAL ACTIVITYFor all commercial and partnership queries, contact media@blueillume.com
MARKETINGFor enquiries regarding marketing opportunities, contact marketing@blueillume.com PRESS AND MEDIAFor all press and media inquiries please contact the PR team at press@blueillume.com
WHAT RESULTS COULD I EXPECT?WHAT RESULTS COULD I EXPECT?What you should think about when you testing the toothbrush is that the toothbrush main purpose in not only to whitening teeth but also counteracts bacteria which are the source of plaque and gum diseases.
The toothbrush prevents thrush (white stains on your tongue), you should also make notice to this. What results should i expect? The people that have tested the toothbrush have get 1-3 shades whiter teeth after one month's use. The thrush on their tongue has disapperead and their mouth feels much healthier and cleaner. We recommend you to use a Whitening toothpaste. Your results can be effected: Stains are mainly made up from acidic and strongly pigmented food, drinks (such as coffe, red wine and cola), smoking and snus as well as normal aging cause the staining that makes your teeth appear discolored. |
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